EnOcean Knowledge Base - I receive an "GetAutorization Error -14: RESTRICTION FILE BAD CRC" and the license wizard is asking for an enormous number credits to make up the deficit (KB891)

License Error -14 RESTRICTION FILE BAD CRC deficit Remaining is large negative number

A. LonMaker Workaround (DOS Commands):

1. Go to a DOS Prompt

To enter a DOS prompt, press keyboard Window key + R, or go to the Windows Start > Run and type "cmd" for Win XP and Win 2000, or "command" for Win 98 and then press the OK button.

2. Change to the LNS License directory

cd \windows\LNS Licenses

3. Delete the lonmaker.* files

c:\Windows\LNS Licenses>dir /ah

Check if you see any lonmaker.* files

c:\Windows\LNS Licenses>del lonmaker.* /ah

c:\Windows\LNS Licenses>dir /ah

Make sure you don't see any lonmaker.* files

4. Order a replacement license and ask for the number of credits you believe were lost, KB545

For urgent requests, put URGENT in the email subject and send email directly to edge.support@enocean.com.

Note: If you can't find the files in step A.3 then check the entire hard drive using the following DOS commands

cd \
dir lonmaker.* /s /ah

B. LNS Workaround (DOS Commands): LNS license error -14, RESTRICTION FILE BAD CRC deficit Remaining is large negative number

1. Go to a DOS Prompt

2. Change to the LNS License directory

cd \windows\LNS Licenses

3. Delete the nsseng.* files

c:\Windows\LNS Licenses>dir /ah

Check if you see any nsseng.* files

c:\Windows\LNS Licenses>del nsseng.* /ah

c:\Windows\LNS Licenses>dir /ah

Make sure you don't see any nsseng.* files

4. Follow FAQ 5 in the LonMaker License FAQ and ask for the number of credits you believe were lost. FAQ

Note: If you can't find the files in step B.3 then check the entire hard drive using the following DOS commands

cd \
dir nsseng.* /s /ah

See KB540 for additional information for license questions and issues.

This solution applies to the following products:

LNS 3.0
LNS Turbo Edition (Ver 3.2)
LonMaker 3.0
LonMaker 3.2