Troubleshooting using the SmartServer IoT User's Guide - start here (KB1442)

The best place to start getting troubleshooting help is to use the SmartServer User's Guide Troubleshooting Guide.

This guide provides many troubleshooting tips to resolve communication and Web page access. It shows how to workaround many issues and what you need to provide the support team to help you out. If don't see anything in the User's guide to help you then look at Knowledge Base (KB) articles on this portal for additional help. 

"SmartServer User's Guide > SmartServer Troubleshooting":

SmartServer LEDs and buttons:

Additional troubleshooting tips are available in Knowledge Base (KB) articles on this Support Portal.