Support, RMA And Licensing Contact Information (KB1363)

IoT Edge Computing Solutions specific links


Main Web site:

EnOcean Main Web site


Support Portal:

EnOcean Support Portal - go here to create or see your existing Support tickets

 

Resources:

Knowledge Base (KB) articles

Documentation    (IoT Edge Computing Solutions Only)
Software Downloads    (IoT Edge Computing Solutions Only)


Echelon License Wizard Email Account (IoT Edge Computing Solutions Only) used to tie an IzoT CT or IzoT Net Server activation key license to an email account


Email: used for Support, Warranty Returns (RMA), License and Credits, Activation and requesting Professional Services

edge.support@enocean.com  (IoT Edge Computing Solutions Only)



Note: Opening a new Support/RMA ticket using the Support portal usually provides faster response times than sending an email to the support.